Conflict Management

📘 Learner Guide: Conflict Management

Conflict is a common reality in organizations, and effective conflict management is a critical skill for any leader. This course introduces the principles, processes, and techniques of conflict management and negotiation. Learners will gain practical tools to resolve personal, interpersonal, and structural conflicts in the workplace, and learn how to apply conflict resolution strategies to create positive outcomes.

SAQA US ID: 114226 | NQF Level: 5 | Credits: 8 | Course Duration: 3 days