• Customer Service Excellence

NQF Level: 5
  • SAQA ID

    120310

  • Credits

    6

  • Duration

    2 Days

About Course

The course contributes to the development of management skills of South Africa's public officials and political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and values to employ client service techniques that are suited to varying customer behaviour and characteristics.

Target Group

Supervisors, Managers and Leaders

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